Maven Warranty

MAVEN TORCH 1 YEAR LIMITED WARRANTY

*Please check our Q&A first for any general troubleshooting questions and concerns in case it applies to your torch

ALL RETURNS, EXCHANGES AND WARRANTY INQUIRIES MUST FILL OUT THE FOLLOWING FORM TO OPEN A RETURN REQUEST. FORMS WILL BE ASSESSED AND YOU WILL BE CONTACTED BY A MAVEN TORCH REPRESENTATIVE TO PROCEED. PLEASE BE SURE TO THOROUGHLY REVIEW WARRANTY REQUIREMENTS BEFORE INQUIRY.

MAVEN TORCH RETURN FORM

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WARRANTY COVERAGE

Warranty is only covered in the United States

Table Torches:

  • All table torches are covered under our warranty
  • Free refund and replacements within 30 days of purchase. After 30 days, customer is subject to additional shipping fees

Pocket Torches:

  • If purchase was made in store, customer is eligible for free replacements within 7 days from date of purchase
  • If purchase was made online, free returns & replacements are eligible 7 days after the package was delivered
  • After 7 days, pocket torch is not covered under the warranty
  • Your Maven torch is warranted against defects in material or workmanship, not in results of misuse or accidental damage
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  • This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse, exposure, accidents, neglect, and improper maintenance or storage

    • WARRANTY LIMITATIONS 

    This warranty does not include:  

  • Any condition resulting from incorrect or inadequate maintenance or care  
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  • Damage resulting from misuse, abuse, negligence, accidents or shipping damage
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  • Dissatisfaction due to buyer’s remorse
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  • Normal wear and tear of the exterior finish, including but not limited to scratches, dents, chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners
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  • Damages incurred during transportation
  • Damages incurred during assembly or maintenance 
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